Case Study: SMS Boosts Pest Control Company’s Growth

In a world where the smallest creatures can wreak the most havoc, Bug Zapper Pest Control emerges as a hero within the battle against these unrelenting invaders for homeowners and businesses. This case study highlights how Bug Zapper has used Leadferno and SMS for a greater process, faster replies to leads, glorious consumer communication, and a superior buyer experience. The results speak for themselves. Bug Zapper has improved their lead response, grown to over 2,500 prospects and has doubled their retention price this 12 months. Daniel Lander, Zap Zone Defender Business Development Manager at Bug Zapper Pest Control along along with his brother Jason Lander, President of Bug Zapper, recognized SMS as a key communication channel they needed to supply. Homeowners are wanting quick and straightforward communication with the house services corporations they work with. In today’s world, it’s completely essential for our business to have texting as an possibility. If you’re not permitting potential clients to reach out by text, you’re shedding gross sales. Bug Zapper needed an finish-to-end texting resolution for their enterprise.

One which allowed new prospects to start a text dialog and likewise delight established clients with updates, billing assist, scheduling, and extra. When we started allowing our clients to text us we noticed a direct improve in customer satisfaction, and lower in customer cancellations. For us, texting is now a non-negotiable. After making an attempt different actual-time solutions like reside chat and different messaging instruments, Daniel and crew found Leadferno and have been impressed with what they noticed and how fast they might rise up and operating. The issues we were wanting to unravel are difficult and no device is perfect. However, Leadferno has been a great answer, the very best we’ve seen on the market for our situation. Onboarding was easy and Zap Zone Defender fast. Leadferno walked us through the method and we had been up and going in just a few days. Bug Zapper leverages Leadferno’s Leadbox, an internet-to-text widget that allows webpage guests to textual content, name or request a name to become a lead. Offering your prospects simple options to ask questions and construct trust with your enterprise increases your lead volume.

Once those opportunities come in, responding fast to leads is vital to capturing new business. In using SMS with Leadferno, Bug Zapper is replying to over 65% of their leads in under half-hour and 79.9% within the primary hour. The combination of expanded conversion channels including SMS, Zap Zone Defender Setup centralized calls-to-motion, and the flexibility to reply quick help Bug Zapper land new pest control clients. While the lead and conversion features of Leadferno are nice for Bug Zapper, the most important wins have come of their capability to communicate, offer an exceptional customer experience and retain customers long term. One function in Leadferno that has actually stood out to their staff is Shortcuts. In making a library of message templates, Bug Zapper has revolutionized their communication, consistency, process, and ultimately buyer happiness. Now they will send a pre-written message in only a click on or faucet, saving time and perfecting a constant course of.