Ways Housemaids May Make Salary Complaints in Malaysia: A Guide for Th…

In Malaysia, household helpers—especially hired via a recruitment agency—have rights under Malaysian employment law. When salary is withheld, these workers can take action through government bodies.

This is a clear breakdown on how to report unpaid salaries in Malaysia for individuals employed through a maid agency.

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### ✅ Official Process

#### 1. Familiarize Yourself with Labour Laws

Under the Employment Act, domestic workers are allowed to lodge reports for unpaid wages, regardless of they were hired by a maid agency.

#### 2. Report to the Labour Department

Submit your claim to the Labour Department by:
- Walking into their office
- Emailing your complaint to [email protected]
- Using the mobile app

Although you were placed by a licensed maid agency, you can still submit claims.

#### 3. Gather Supporting Documents

You should provide:
- Contract from the Maid Agency Malaysia agency
- Salary slips
- Communication evidence

#### 4. Attend the Labour Court Session

If the issue is not resolved, the Labour Department will:
- Set up a Labour Court session
- Listen to both sides
- Issue a formal payment order

Penalties for non-compliance by employers or the recruitment agency can include legal consequences.

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### Online Complaints Made Easy

The official mobile system allows domestic workers to:
- Submit complaints online
- Upload documents
- Stay informed on complaint status

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### ️ Agency Regulation Is Strict

Any domestic worker recruitment agency must:
- Respect local labour laws
- Avoid wage withholding
- Maintain licensing

Employers who hire through a recruitment agency are also required to follow legal terms.

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## Summary

If you’ve been hired via an agency in Malaysia, there are laws to protect you. Through official government systems, you can recover unpaid wages.

Always double-check that any recruitment agency you work with is licensed